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Shipping & Returns
Shipping: We ship worldwide. Your order will be carefully packaged and delivered wherever is most convenient for you. Shipping fees are determined by order size, and your location.
Returns: If you’re looking to return or exchange your order for whatever reason, we're here to help! We accepts returns within 30 days of purchase.
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Each Frafra item is uniquely handcrafted, ensuring no two are alike. Our styles and colour ways are refreshed every three months, so once a design sells out, it’s gone for the foreseeable future. Check back often to discover our latest creations!
If your basket gets squashed, follow these instructions and it will be back to normal in no time! To reshape your basket:
- Sprinkle water on the entire basket.
- Straighten with your hand to get the basket back to its original shape.
- Allow the basket to completely dry on a flat surface before using it again. Because Frafra Baskets are made of Veta Vera grass, they enjoy getting damp occasionally. The moisture prevents them from becoming brittle in the long term. So caught in the rain? Absolutely fine—just make sure it dries!
Need a hand? Let us know!
How do I know what size my basket is?
All our baskets are unique, so we only provide approximate sizes. The sizes listed in the dimensions do not include the handle, but just the width, height and depth of the woven basket.
What if I've received the wrong item?
If you receive the wrong item, please let us know as soon as possible so we can send you the correct one! You can message us on the chat feature below or fill in our contact form here.
Question not covered here?
You can contact us on the chat feature below, or on our contact page! We also have more FAQs answered here.
Blog posts
Frafra at RHS Hampton Court Palace Garden Festival
Thank you for joining us at RHS Hampton Court Palace Garden Festival! We value the moments we can meet you in person, showcase the work of our remarkably talented weavers, and help you find the bas...
How to Travel with your Basket: Getting it from A to B and everything in between.
As the weather begins to warm and we all dream of sunshine and warmer climes, we thought we’d address questions we get all the time: How do I get my basket to [insert lovely hot, tropical locatio...
Crafted Collaboration: TOAST partners with Frafra
We are excited to announce that we have joined forces with the wonderful brand TOAST to introduce a line of bespoke Laundry Baskets and Bird Nesters. Beyond exquisite weaving, this collaboration ...